Shipping policy
SHIPPING POLICY
All orders from Hopeverse Studio ship free across the United
States. We do not currently ship outside the U.S.
Every print is made to order. Production and shipping happen
in two stages, and the total time from order to doorstep is
typically 10 to 19 business days.
Production time
Once your order is placed, it enters production within 1 to 2
business days. Each print is produced, quality-checked, and
prepared for shipment over the following 2 to 4 business days.
Total production time is typically 3 to 6 business days.
You will receive a shipping confirmation email with tracking
information as soon as your order leaves our production
facility.
Shipping time
After production, orders ship via our trusted carrier partners
and typically arrive within 7 to 13 business days.
Delivery times are estimates and not guaranteed. Actual
delivery may be affected by carrier delays, weather, or other
factors outside our control.
Where we ship from
Hopeverse Studio partners with a U.S.-based print and
fulfillment network. Your order is produced at the facility
nearest to your shipping address to reduce transit time and
environmental impact.
Order tracking
Tracking information will be sent to your email once your
order ships. If you have not received tracking within 8
business days of placing your order, please contact us at
info@hopeversestudio.com.
Address accuracy
Please double-check your shipping address before completing
checkout. Hopeverse Studio is not responsible for orders
shipped to incorrect addresses provided by the customer. If a
package is returned to us due to an incorrect or incomplete
address, you will be responsible for the cost of reshipping.
Lost or undelivered orders
If your order has not arrived within 21 business days of the
shipping confirmation email, please contact us at
info@hopeversestudio.com and we will investigate with our
shipping partner. If the order is confirmed lost in transit,
we will reprint and reship it at no charge.
Damaged items
If your order arrives damaged, please contact us at
info@hopeversestudio.com within 14 days of delivery with
photographs of the damage. We will arrange a free replacement
or full refund. See our Refund Policy for full details.
Questions?
For any questions about shipping, reach us at
info@hopeversestudio.com — we reply within 2 business days.